Get quick answers to common questions
Updated over a week ago
This article covers refunds policies and how you can request a refund, if available to you.
Event organizers set their own refund policies for each event they publish on CellarPass. By default this is set to "No Refunds". The cancellation/refund policy is clearly displayed before, during and after you purchase tickets. And as part of you purchasing tickets, you are agreeing to their cancellation policy. If you have printed tickets, it will also be stated on the tickets. So, before contacting the organizer, it's best to review this information as to what your options are.
If the tickets you purchase do allow for refunds, you will need to request this directly with the event organizer. The event organizer should respond within 2-3 business days. Please be patient as some event organizers may take more time than others to respond. If you do not receive a response within a week of your original request, do not file a claim with your credit card company. Please reach out to CellarPass as we will do our best to contact the event organizer on your behalf. If and when a refund is granted and issued, refunds can take up to 5 business days to show on your credit card account (7 business days outside the U.S.).
If the event is cancelled or rescheduled for any reason, the event organizer will be contacting you and communicating how they plan on handling refunds or the option to move your tickets to the new date. We're sorry, but CellarPass cannot assist you with refunds as the event organizers are the only authorized agents to honor any changes or refund processing. To contact the event organizer, you can go to the event's page on CellarPass and click the Event Organizer button. This information will also be included in your confirmation email.