Get quick answers to common questions
Updated this week
This article covers refunds policies and how you can request a refund, if available to you.
In general all ticket sales are final and non-refundable. The cancellation/refund policy is clearly displayed before, during and after you purchase tickets. And as part of you purchasing tickets, you are agreeing to their cancellation policy. If you have printed tickets, it will also be stated on the tickets. So, before contacting the organizer, it's best to review this information as to what your options are. If you have any questions or have some special circumstances, you must contact the event organizer directly.
If an event is cancelled or rescheduled for any reason, the event organizer will contact you and communicate how they will be handling refunds or the option to move your tickets to the new date. We're sorry, but CellarPass cannot assist you with refunds as the event organizers are the only authorized agents to honor any changes or refund processing. To contact the event organizer, you can go to the event's page on CellarPass and click the Event Organizer button. This information will also be included in your confirmation email.