CellarPass Help Center

Get quick answers to common questions

How long does it take to receive a confirmation or purchase receipt email?

Updated over a week ago

In most cases, just seconds. AOL, Yahoo and other bigger networks may delay their email delivery to you.

You just booked a great experience at one of our destination partners and you are wondering where your confirmation email is, right?

Our confirmation emails only take a few seconds, a minute at most to be sent to you. If you have not received your confirmation email, we recommend checking your Spam filter just in case it gets trapped. If all else fails, log into the CellarPass My Account and all your history (past and upcoming reservations) will be there to review. And better yet, you can always check our reservations through your smartphone or tablet device by going to our website 24/7.

Please check your spam folders before hopping onto our Live Chat (available Monday – Friday 9AM – 5PM Pacific) which is located throughout our website. If all else, please contact you host or event organizer directly as they will be able to better assist you.