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Updated over a week ago
When you must close down your availability, follow these best practices to ensure you properly communicate to your guests.
Hospitality Professional Tips & Tricks: Properly Communicating Business Closures
This article is written with the intended audience being our business account users. Don't have a CellarPass business account, register for one! Click here
When your business is mandated by local or statewide officials to close your business (think extreme weather event or loss of power), we wanted to let you know that we're here to help. There is an easy way to shut down your reservations availability, and there's some methods that you can turn your frown upside and make yourself still available despite perhaps at a reduced capacity.
We do not recommend marking your reservation events "Private" as this will not allow any bookings for any future dates.
Creating Business Closures (AKA Holidays)
For no additional fee, we can execute a database script on your behalf to create a series of Holidays, eliminating any further steps in order to close your availability in your CellarPass business account. Please submit a support ticket with clear details on the date range of your closure and your property name, memberID and your emergency contact information.
For those that want to make these changes manually day-by-day, it's very easy to close your availability off for a single day. This is done via the CellarPass admin panel in Settings, Holiday Manager.
To perform a single-day closure of your reservation availability.
NOTE: To perform the steps below, you will need to be logged in with Admin-level privilege.
We have many clients requesting ideas on how to spin closures into something positive and we've got the perfect solution for you- Curbside Delivery Appointments.
Please share this article with anyone at your business as we believe everyone will benefit from this information.
Thanks again for your continued support as work together in this time of need. If there's anything else we can do to assist, please us know (855) 423-4448.