CellarPass Help Center

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Why do some properties required a credit card to book?

Updated over a week ago

Our properties go to great lengths to prepare for your arrival and just like many other services, they want to make sure that you’ll arrive- and on time.

There’s so many times where our team has seen beautiful private events  prepared, rare library wines were opened, the cheese selection was prepared the winemaker was seated, only to hear that the guests never showed. Doh! 

If your plans change, we recommend that you immediately contact the destination partner or log into your CellarPass account to reschedule or cancel your reservation.